Shipping & Delivery Policy – 9 StarsGuru
Effective Date: 16 May, 2025
At 9 StarsGuru, we specialize in delivering digital astrology services such as horoscope reports, chat consultations, and personalized guidance. This policy outlines how digital services are delivered and timelines for service fulfillment.
1. Type of Services
We offer only digital services, including:
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Live chat or voice consultations with astrologers
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Personalized horoscope and kundli reports
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Online remedies and spiritual guidance
No physical goods are shipped.
2. Delivery Timelines
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Instant Consultations: Services like chat/call sessions begin immediately after wallet deduction and astrologer confirmation.
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Digital Reports: Delivered within 24–48 hours via email or app notification, based on astrologer input and service type.
3. Modes of Delivery
All services are delivered via:
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9 StarsGuru mobile application
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Email (for reports, receipts, and confirmations)
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In-app notifications and downloads
4. Non-Delivery of Services
If a service is not delivered due to:
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Technical issues
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Astrologer unavailability
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System failure
You will either:
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Receive a full refund to your wallet, or
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Be rescheduled for the next available slot
5. Shipping Not Applicable
As we do not ship physical products, there is:
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No tracking number
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No courier delivery
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No shipping charges
6. Customer Support
For any issues related to service delivery, reach us at:
